Refund policy

Last Updated: August 2026

At ZVYRO, customer satisfaction is important to us. We want your shopping experience to be simple and transparent. Please read our Return, Exchange & Refund Policy carefully before placing your order.

7-Day Return Policy

You can request a return or exchange within 7 days from the date your order is delivered.

To be eligible for a return or exchange, the product must:

  • Be unused, unworn, and unwashed.

  • Be in the same condition in which it was received.

  • Have all original tags attached.

  • Be returned in its original packaging.

  • Have no stains, marks, damage, or alterations.

  • Be accompanied by the order details or proof of purchase.

Products that do not meet these conditions may not be eligible for return or exchange.

How to Request a Return or Exchange

To request a return or exchange, contact us at zvyroworld@gmail.com within 7 days of delivery.

Please provide:

  • Your name

  • Order number

  • Product name

  • Reason for return or exchange

  • Photos/videos where applicable

Once your request has been reviewed and approved, our team will provide you with the return instructions and return address.

Please do not send the product back before receiving approval from us. Products returned without prior authorization may not be accepted.

Return Shipping

Returns are free for eligible products.

After your return request is approved, we will provide instructions for sending the product back to us.

Where reverse pickup is available, we may arrange a pickup from your delivery address.

If reverse pickup is unavailable for your location, you may be asked to send the product to our designated return address using a reliable courier service with tracking.

If an approved free return requires you to self-ship the product, applicable reasonable return courier charges will be reimbursed by ZVYRO as communicated during the return process.

Please retain the courier receipt and tracking details until your return has been successfully processed.

Free Exchanges

Eligible exchanges are free of charge.

If you need a different size or eligible replacement, contact us within 7 days of delivery.

Exchange requests are subject to product and size availability.

If the requested replacement is unavailable, we may offer you a return and refund instead.

Original Shipping Charges

Any original shipping or delivery charges paid while placing the order are non-refundable.

Only the eligible product value will be considered for refund.

Hygiene & Product Condition

For hygiene and quality reasons, we cannot accept products that have been:

  • Worn or used

  • Washed

  • Altered

  • Stained

  • Damaged after delivery

  • Exposed to perfume, deodorant, smoke, or noticeable body odour

  • Marked with makeup or other substances

  • Returned without original tags

  • Returned with damaged, removed, or altered tags

Please try products carefully without removing the tags until you are sure you want to keep them.

Damaged, Defective, Wrong or Missing Items

Please inspect your order immediately after receiving it.

If you receive a:

  • Damaged product

  • Defective product

  • Wrong product

  • Wrong size compared with your order

  • Missing item

You must contact us within 24 hours of delivery at zvyroworld@gmail.com.

Unboxing Video Required

For claims involving a damaged, defective, wrong, or missing product, a clear and continuous unboxing video is required for verification.

The video should clearly show the unopened package, shipping label, opening of the package, and the product/issue being reported.

Claims may not be accepted if sufficient evidence of the issue cannot be provided.

Once the claim is verified, we will arrange an appropriate replacement, exchange, or refund.

COD Order Refunds

For Cash on Delivery (COD) orders, refunds cannot be issued in cash.

Once an eligible return has been received, inspected, and approved, the refund will be transferred to the customer's:

UPI ID or Bank Account

The customer will be required to provide the necessary refund details.

Please ensure that the information provided is correct. ZVYRO will not be responsible for delays caused by incorrect bank or UPI details supplied by the customer.

Prepaid Order Refunds

For prepaid orders, approved refunds will generally be issued to the original payment method used while placing the order.

Refund Processing

Once your returned product reaches us, our team will inspect it to ensure that it meets our return requirements.

After the return passes inspection, we will notify you that your refund has been approved.

Approved refunds will be processed by ZVYRO within 5–7 business days after inspection and approval.

After we process your refund, your bank, UPI provider, card issuer, or payment gateway may require additional time for the amount to reflect in your account.

Original shipping charges, if any, are non-refundable.

Non-Returnable Products

Returns or exchanges will not be accepted for:

  • Products that have been worn or washed

  • Products with stains, perfume, body odour, makeup marks, or signs of use

  • Products that have been altered or damaged by the customer

  • Products without original tags

  • Products with removed or damaged tags

  • Customized or personalized products

  • Gift cards

  • Items specifically marked as Final Sale / Non-Returnable

  • Return requests submitted after the 7-day return period

Sale Items

Sale or discounted products may be eligible for return or exchange unless the product is specifically marked Final Sale or Non-Returnable on the product page.

Products marked Final Sale or Non-Returnable cannot be returned or exchanged except where required due to an eligible defect, damage, or incorrect item.

Order Cancellation

If you wish to cancel your order, contact us as soon as possible at zvyroworld@gmail.com.

Orders that have already been packed, processed, handed over to the courier, or shipped may not be eligible for cancellation.

Contact Us

For returns, exchanges, refunds, damaged products, or other order-related queries:

Brand: ZVYRO

Email: zvyroworld@gmail.com

Business Address: Dombivali East, Maharashtra,Thane 421204

Customer Support: Whatsapp Number +91 9372655766

Please contact us before sending any product to our business or return address. The correct return instructions will be provided after your request is approved.

ZVYRO reserves the right to update this policy from time to time. The policy applicable to an order will be subject to applicable law and the terms communicated at the time of purchase.