Refund policy
At ZVYRO, we are committed to providing premium-quality products and a great shopping experience. If you are not completely satisfied with your purchase, we're here to help.
Return Policy
We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.
To be eligible for a return, your item must:
- Be unused, unworn, and unwashed.
- Be in its original condition with all original tags attached.
- Be returned in its original packaging.
- Be accompanied by the original receipt or proof of purchase.
Exchange Policy
We offer a 10-day exchange policy from the date of delivery.
To be eligible for an exchange, your item must:
- Be unused, unworn, and unwashed.
- Be in its original condition with all original tags attached.
- Be returned in its original packaging.
- Be accompanied by proof of purchase.
Exchanges are subject to product availability. If the requested size or item is unavailable, we will offer an alternative or process the return, where applicable.
How to Request a Return or Exchange
To request a return or exchange, please contact us at zvyrostore@gmail.com with your order number and the reason for your request.
Once your request is reviewed and approved, we will provide the return shipping address along with detailed return instructions.
Please do not send items back without first contacting us and receiving return authorization. Returns sent without prior approval may not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with clear photos of the product and packaging. We will review the issue and provide an appropriate resolution.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Sale or clearance items.
- Gift cards.
- Customized or personalized products.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be processed to your original payment method within 7–10 business days. Please note that your bank or payment provider may take additional time to process and reflect the refund.
If more than 15 business days have passed since your refund was approved, please contact us at zvyrostore@gmail.com.
International Orders
For international orders, customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their destination country. Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us:
Email: zvyrostore@gmail.com