Shipping policy

Last Updated: August 2026

At ZVYRO, we aim to process and deliver your order safely and within the estimated delivery timeframe.

This Shipping Policy applies to all orders placed through ZVYRO for delivery within India only.

1. ORDER PROCESSING TIME

Orders are generally processed and prepared for dispatch within 24–48 hours after the order is successfully placed.

Processing times may occasionally be affected by:

Public holidays
Weekends
High order volumes
Sale periods
Product availability
Operational circumstances beyond our reasonable control

Once your order has been dispatched, tracking information will be provided when available.

2. ESTIMATED DELIVERY TIME

Orders are generally delivered within approximately 7–9 calendar days.

The delivery period is an estimate and may vary depending on your location, PIN code, courier service availability, and circumstances affecting transportation.

Delivery to certain remote or less-accessible locations may take additional time.

3. SHIPPING WITHIN INDIA

ZVYRO currently ships only within India.

We do not currently offer international shipping.

Delivery is available to serviceable Indian PIN codes where our courier/logistics partners provide delivery services.

4. PREPAID ORDER SHIPPING

Shipping is FREE on all prepaid orders.

No standard shipping charge will be added to eligible prepaid orders.

5. CASH ON DELIVERY (COD)

Cash on Delivery is available for eligible orders and serviceable PIN codes where supported by our courier partner.

A ₹80 COD charge applies to Cash on Delivery orders.

COD availability may depend on:

PIN code serviceability
Courier availability
Order details
Operational limitations

If COD is unavailable for your location, you may need to use an available prepaid payment method to place the order.

6. SHIPPING PARTNER

ZVYRO currently uses Delhivery for shipping and delivery services.

We may use additional or alternative courier/logistics partners where necessary to fulfil an order.

The courier partner used for a particular order may depend on serviceability, location, availability, and operational requirements.

7. ORDER TRACKING

After your order has been dispatched, tracking information may be provided through:

Tracking information may include your tracking/AWB number and/or a tracking link.

Please allow some time after dispatch for the courier's tracking system to update.

8. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address, PIN code, name, and mobile number while placing an order.

If you entered an incorrect delivery address, you may request an address change before the order has been shipped or handed over to the courier partner.

Once an order has been shipped or handed over to the courier partner, we cannot guarantee that the delivery address can be changed.

Address-change requests are subject to the status of the order and operational feasibility.

9. FAILED DELIVERY

Customers should ensure that the delivery information provided with their order is accurate and that the recipient is reasonably available to receive the package.

A delivery may fail due to reasons including:

Incorrect or incomplete address
Incorrect mobile number
Customer unavailability
Delivery location being inaccessible
Multiple unsuccessful delivery attempts
Customer refusal to accept the order

If an order is returned to ZVYRO after unsuccessful delivery, further instructions may be provided depending on the circumstances.

ZVYRO does not automatically disable COD for future orders solely because a previous COD order was refused or could not be delivered.

10. DELIVERY DELAYS

While we aim to deliver orders within approximately 7–9 calendar days, delays may occasionally occur because of circumstances outside our reasonable control.

These may include:

Courier or logistics delays
Severe weather
Natural disasters
Public holidays
Transportation disruptions
Strikes or local restrictions
High shipment volumes
Remote delivery locations
Operational disruptions

Estimated delivery dates are therefore not guaranteed delivery dates.

11. LOST IN TRANSIT

If tracking has not updated for an unusually long period or you believe your parcel has been lost in transit, please reach us at:

zvyroworld@gmail.com

We may coordinate with the courier partner to investigate the shipment.

If the courier partner confirms that the package has been lost in transit, ZVYRO will provide an appropriate resolution, which may include:

A replacement at no additional product/shipping cost, subject to product availability; or
A full refund of the amount paid for the affected order

The appropriate resolution will be determined based on the circumstances and product availability, subject to applicable law.

12. DAMAGED PACKAGE

If the outer package appears damaged, tampered with, or otherwise suspicious at the time of delivery, we recommend recording appropriate evidence before and while opening the package.

For claims involving a damaged, defective, incorrect, or missing product, you must report the issue within 24 hours of delivery.

A clear and continuous unboxing video is required for verification of such claims.

The video should clearly show:

The package before opening
Shipping label/AWB details
Complete opening of the package
Products received
Damage, defect, incorrect item, or missing-item issue

Such claims will be handled in accordance with our Return, Exchange & Refund Policy and applicable law.

13. INCORRECT OR INCOMPLETE DELIVERY INFORMATION

ZVYRO is not responsible for delivery delays or failed delivery resulting from incorrect or incomplete information provided by the customer, subject to applicable law.

Customers should carefully verify their:

Full name
Mobile number
House/flat number
Street/locality
City
State
PIN code

before placing an order.

If you notice an error after ordering, request a correction as soon as possible and before the shipment is handed over to the courier.

14. ORDER CANCELLATION AFTER SHIPPING

Once an order has been processed, packed, handed over to the courier partner, or shipped, cancellation may no longer be possible.

If the order has already been shipped, the applicable return procedure may need to be followed after delivery.

Returns, exchanges, cancellations, and refunds are subject to our Return, Exchange & Refund Policy.

15. SHIPPING CHARGES ON RETURNS

Eligible returns and exchanges are handled according to our Return, Exchange & Refund Policy.

Where reverse pickup is available, ZVYRO may arrange collection of an approved return.

Where reverse pickup is unavailable, customers may be instructed to self-ship the approved return using a reliable tracked courier.

For an approved free return, reasonable self-shipping courier charges will be reimbursed by ZVYRO subject to the instructions and limits communicated for the return.

Original shipping/COD charges paid when placing an order are non-refundable, except where otherwise required under applicable law.

16. CONTACT & SHIPPING ASSISTANCE

For questions regarding shipping, tracking, delayed orders, lost shipments, or delivery-related concerns, you can reach ZVYRO at:

Email: zvyroworld@gmail.com

Please include your order number and relevant details so the order can be identified.

17. CHANGES TO THIS SHIPPING POLICY

ZVYRO may update or modify this Shipping Policy from time to time to reflect changes to our delivery services, courier arrangements, business practices, or applicable requirements.

The latest version will be published on our website.