Shipping policy
Thank you for shopping with ZVYRO.
Shipping Locations
Currently, we ship only within India. We do not offer international shipping at this time.
Order Processing
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
If we experience a high volume of orders or unexpected delays, processing may take slightly longer. Customers will be notified if there is a significant delay.
Shipping Time
Estimated delivery time within India is 8–9 business days after your order has been dispatched.
Please note that delivery times are estimates and may vary depending on your location, weather conditions, courier operations, or other unforeseen circumstances.
Shipping Charges
- Prepaid Orders: FREE Shipping anywhere in India.
- Cash on Delivery (COD) Orders: Flat shipping charge of ₹80.
Shipping charges, if applicable, will be displayed at checkout before your order is confirmed.
Courier Partner
We primarily ship orders through Delhivery to ensure reliable and secure delivery.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking details. You can use this information to monitor your shipment.
Delivery Delays
While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to factors beyond our control, including weather conditions, natural disasters, strikes, transportation issues, or courier-related delays.
In such cases, we appreciate your patience and will assist you in tracking your shipment.
Lost or Undelivered Shipments
If your order has not been delivered within the expected timeframe, please contact us. We will coordinate with our courier partner to investigate the shipment.
If the shipment is officially confirmed as lost in transit by the courier, we will, at our discretion, either:
- Send a replacement product (subject to availability), or
- Issue a full refund.
Please note that ZVYRO is not responsible for delays caused by incorrect or incomplete shipping addresses provided by the customer or unsuccessful delivery attempts due to customer unavailability.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information at checkout. If an incorrect address is provided, please contact us immediately. Once an order has been shipped, address modifications may not be possible.
Return Address
Approved returns should be sent to the same return address provided in our Return & Refund Policy or as shared by our customer support team.
Contact Us
If you have any questions regarding shipping or delivery, please contact our customer support team through the contact details provided on our website.